My role at CONTACT Helpline is the volunteer and outreach coordinator. This means that I help recruit volunteers and spread word about the organization at events at schools, libraries, and volunteer fairs.
I also commit to at least two hours a week on the phones, helping callers find basic needs like housing or utility help or simply providing a listening ear to those who are lonely or struggling.
My favorite thing about my job is being privy to sides of people that they may not necessarily show to anyone else and helping them find what they need, even if it’s for a little thing. I look up to all the volunteers. They all have their own lives, often their own jobs, and they still come in to listen to other people’s issues. I can’t pick one volunteer that I look up to the most because they are amazingly kind. I have learned so much from them.